Returns / Refunds Policy

If you’re looking to return your order, we're happy to help! We offer returns within 30 days of receiving your order, return postage at the buyer’s cost. You can return your product provided it is in its original packaging and in a resalable condition for a refund processed to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original packaging and in resalable condition
  • Returned items must have no visible signs of wear or use

Before returning the item to us we advise that you contact our Service Team as they may be able to offer an alternative solution. You are welcome to return the order to the below address. Please include a note in the returned order with your order details, i.e. order number and delivery postcode:

White Hinge Ltd
Unit 14 Stadium Court 
Stadium Road 
CH62 3RP

When returning items to us, please note:

  • Including order details in your return will help speed up the refund process. Once we have received your returned item a refund will be processed within 5 working days
  • Customers are required to cover the return postage cost unless the item is faulty or not in expected condition
  • Unless the returned item is tracked, we will not be able to refund the cost of any lost items
  • If you need to contact our Service Team you can do so here.


As an online shop based in the United Kingdom, we comply with the UK Consumer Protection (Distance Selling) Regulations 2000. This legislation gives UK citizens the right to cancel an order up to seven working days from the day after which the goods are received by them and they have had the opportunity to examine them.

If you wish to cancel an order, written notice of this cancellation must be received by us in the form of a letter, fax or email. If the product has already been despatched, then you will need to return the item in its original packaging before the order can be cancelled. If you require any guidance or assistance please contact us.

What happens when Anchor Medical cancels an order?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available
  • Difficulty in processing payment information
  • Cannot deliver to address provided

If your order is cancelled, you will receive an email to explain the reason for the cancellation. If you have already paid, your payment will be refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch, please contact our customer services team with your order number. Please note that we generally dispatch orders within 1 day, therefore it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.