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If you’re looking to return your order, we're happy to help! We offer returns within 30 days of receiving your order, return postage at the buyer’s cost. You can return your product provided it is in its original packaging and in a resalable condition for a refund processed to the original payment method.
Before returning the item to us we advise that you contact our Service Team as they may be able to offer an alternative solution. You are welcome to return the order to the below address. Please include a note in the returned order with your order details, i.e. order number and delivery postcode:
When returning items to us, please note:
As an online shop based in the United Kingdom, we comply with the UK Consumer Protection (Distance Selling) Regulations 2000. This legislation gives UK citizens the right to cancel an order up to seven working days from the day after which the goods are received by them and they have had the opportunity to examine them.
If you wish to cancel an order, written notice of this cancellation must be received by us in the form of a letter, fax or email. If the product has already been despatched, then you will need to return the item in its original packaging before the order can be cancelled. If you require any guidance or assistance please contact us.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive an email to explain the reason for the cancellation. If you have already paid, your payment will be refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch, please contact our customer services team with your order number. Please note that we generally dispatch orders within 1 day, therefore it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.